FREQUENTLY ASKED QUESTIONS

Is this website a part of Touchwood Furniture, Calicut?

Yes, we are part of Touchwood Furniture, Calicut. Only the best deals and selected products are displayed here at this website. More products are available at our Retail showroom – Touchwood Furniture, Nadakkavu.

Is ordering online safe?

We do not collect any of your debit/credit card details. Payments is made through PayUMoney portal.

Is there free shipping?

We provide free shipping if the total order cost is of value ₹4999 or above and if delivery address is within the Kozhikode city limits.

How do I check whether there is shipping to my region?

You can check whether there is delivery available by entering your pincode while in checkout page. You would see delivery option if there is service to your region.

Can you ship if delivery option is unavailable?

In case if your area is the delivery service area you could still get the product delivered by contacting us. We can arrange third-party shipping arrangements but it would incur additional cost depending on the distance and free delivery option will not be valid.

Is it necessary to register with website to complete purchase?

No, there is an option to checkout as guest in the checkout page. It is advisable to create an account if you want to join our referral program.

What is in-store pickup option?

If you select in-store pickup option as your delivery method we would bring your product to our retail showroom – Touchwood Furniture, Calicut – and you could collect your product from our store when it is ready.